My home was brand new. It had only been 3 months since it was built. We moved from a different state and had never seen the type of bug that we found. It scared me to death. I was up on the couch calling my husband to come home and get it. He called Fortified. They both came to the house at the same time. The bug was identified. It was so ugly. I believe with this company that I will never have to see it again and am enjoying my new home.